Cancellation form
Your right to cancel
You can cancel your order for any reason, from the moment you place it until 14 days after your sofa is delivered.
You don't have to give a reason. As long as you tell us before the 14 days are up, you're in time.
Tell us by email at info.furnituredone@gmail.com, on WhatsApp, or through our contact form — or fill in the form below and send it to the same address.
The form
Copy this into an email and send it to info.furnituredone@gmail.com.
To: Prime Sofas, trading as Furniture Done — info.furnituredone@gmail.com
I hereby give notice that I cancel my contract of sale of the following goods:
- Ordered on / received on: ______________________
- Order number: ______________________
- Goods: ______________________
- Name of consumer: ______________________
- Address of consumer: ______________________
- Signature of consumer (only if this form is notified on paper): ______________________
- Date: ______________________
What happens next
We confirm we've got your cancellation, then arrange collection with you.
A sofa can't go back in the post, so we book the collection and you'll pay for it. The cost depends on your postcode, the size of the sofa and access at your address — typically £70–£100, but it can be more (in rare cases up to around £250). We'll confirm the exact figure before we book the collection, and we deduct it from your refund.
We refund what you paid for the sofa and the standard delivery charge you paid, to the payment method you used, within 3 business days of collection — and in any case within 14 days of the sofa getting back to us.
Unpack the sofa and handle it as you would in a shop: put it together, look at it, sit on it. If it comes back damaged or worn beyond that, we may reduce your refund to reflect the loss in value, and we'll tell you what we've deducted and why.