Terms of service

Who we are

This site is run by Prime Sofas, trading as Furniture Done. We are not VAT registered.

Email: info.furnituredone@gmail.com · WhatsApp: +44 7521 899138 · contact form. A real person in our Customer Service team reads what you send.

These terms apply when you buy from furnituredone.co.uk. Buying from us means you accept them.

Ordering, and when the contract starts

Placing an order is an offer to buy. The contract between us starts when we email you an order confirmation. If we can't accept your order — a fabric has run out, we can't deliver to the address, or the price was listed wrongly — we will tell you and refund you in full.

Every sofa is made to order, so nothing sits in a warehouse waiting. Delivery is typically 1–2 weeks to mainland UK.

The sofa you receive is made from the range, size, configuration, fabric and colour you selected. Fabric colours look different on different screens and in different light — order samples if the exact shade matters, because a colour difference on screen is not a fault.

Prices and payment

Prices are shown on the product page and include VAT where it applies. You pay in full at checkout — there is no separate deposit. We take payment by card, including the express checkout options your browser or phone offers, and Klarna and Clearpay are available at checkout too.

If a price is obviously wrong, we are not obliged to sell at that price; we will contact you before doing anything.

Delivery

We deliver across the UK, priced by zone: Zone 1 is included in the price, Zone 2 is a flat £100, and Zones 3–6 are a flat £100 with the delivery day arranged with you after you order. Enter your postcode on our Delivery & Returns page to see your zone.

Checking the sofa will fit through your doorways, hallways and stairs is down to you — our measuring guide walks you through it. If we can't complete a delivery because of access, additional charges may apply to cover the re-delivery.

The sofa is your responsibility once it has been delivered to the address you gave us. It belongs to you once we have received payment in full.

Changing or cancelling your order

The first 24 hours. Tell us within 24 hours of placing your order and we will cancel or change it free of charge — fabric, colour, size or configuration. After that your sofa is in production and a change may not be possible.

Your 14-day right to cancel. Separately, and whatever the 24 hours does, you can cancel your order for any reason from the moment you place it until 14 days after your sofa is delivered. You don't have to give a reason. Tell us by email, WhatsApp or the contact form, or use our cancellation form.

What we refund. The price of the sofa plus the standard delivery charge you paid, to the payment method you used, within 3 business days of collection and in any case within 14 days of the sofa getting back to us.

Collection. A sofa can't be returned by post, so we arrange collection and you'll pay for it. The cost depends on your postcode, the size of the sofa and access at your address — typically £70–£100, but it can be more (in rare cases up to around £250). We'll confirm the exact figure before we book the collection, and we deduct it from your refund.

Condition. Handle the sofa as you would in a shop — unpack it, put it together, sit on it. If it comes back damaged or worn beyond that, we may reduce your refund to reflect the loss in value, and we'll tell you what and why.

Custom-made sofas. The 14-day right does not apply to a sofa made to your own specification — built to measurements you give us, or in a material or finish outside our published range. We do not sell custom-made sofas at the moment; if that changes, we will say so in writing before you pay. Everything on the site today carries the full 14-day right.

The full detail is in our refund policy, which forms part of these terms.

If something is faulty

Goods we sell you must be of satisfactory quality, fit for purpose and as described. If yours isn't, get in touch — photos help.

We will offer to repair or replace it. You don't have to accept that: tell us within 30 days of delivery that you are rejecting the sofa and you can have a full refund. After 30 days we will repair or replace it; if that isn't possible or isn't done in a reasonable time, you can ask for a refund or a price reduction. For the first six months, a fault is treated as having been there on delivery unless we can show otherwise.

Warranty

Your sofa comes with a 12-month manufacturer's warranty covering the way the sofa is built — the frame and any manufacturing defects. It does not cover normal wear and tear or accidental damage.

This warranty is in addition to your legal rights and does not replace or limit them. Nothing in these terms takes away rights the law gives you as a consumer.

Complaints

If something has gone wrong, email info.furnituredone@gmail.com and tell us what happened. We will reply and work it through with you.

Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Changes to these terms

We may update these terms. The version on this page when you place your order is the one that applies to your order.

Law

These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own country's courts.