Delivery & Returns

Every sofa is designed to pass through a standard UK doorway. Splitting it makes the route in easier, and it's just as sturdy once it's put together.

• Have someone at the address for the whole day. Delivery times move.
• Clear the route before the van arrives — doorways, hallways, stairs, and anything fixed in the way.
• Check your measurements before delivery day. Making sure the sofa fits through your doors, hallways and staircases is down to you.
• If we can't complete the delivery because of access, additional charges may apply to cover the re-delivery.

Just pay the delivery team in cash on the day — nothing to add at checkout.

We recommend contacting your local council to arrange collection and recycling of your old sofa, so it's gone before your delivery day.

Fabric, size or configuration — say so within 24 hours of ordering and it's done, at no charge. After that your sofa is in production, so a change may not be possible. Get in touch as soon as you can and we'll do what we can.

Separately, and whatever that 24 hours does, you can cancel your order for any reason from the moment you place it until 14 days after your sofa is delivered. You don't have to give a reason. Tell us by email, on WhatsApp or through the contact form — or use our cancellation form if you'd rather.

Cancel before your sofa is delivered and there's nothing to collect: we refund you in full within 14 days of you telling us.

Contact us and we'll arrange the steps with you. A sofa can't go back in the post, so we book the collection and you'll pay for it. The cost depends on your postcode, the size of the sofa and access at your address — typically £70–£100, but it can be more (in rare cases up to around £250). We'll confirm the exact figure before we book the collection, and we deduct it from your refund.

We refund what you paid for the sofa and the standard delivery charge you paid, to the payment method you used, within 3 business days of collection — and in any case within 14 days of the sofa getting back to us.

Unpack the sofa and handle it as you would in a shop: put it together, look at it, sit on it. That's what the 14 days are for and it doesn't affect your refund. If it comes back damaged or worn beyond that, we may reduce your refund to reflect the loss in value, and we'll tell you what we've deducted and why. We may inspect the sofa before we refund. Keeping the packaging helps, but it isn't a condition of your refund.

The right to cancel doesn't apply to a sofa made to your own specification — built to measurements you give us, or in a material outside our published range. We don't sell custom-made sofas at the moment, so everything on this site carries the full 14 days.

If what arrived isn't what we described, get in touch as soon as you can and we'll put it right.

Get in touch as soon as you can. Photos help — of the damage, and of the packaging it came in.

We'll offer to repair the sofa or replace it, and that's usually the quickest way to put it right. You don't have to accept it: tell us within 30 days of delivery that you're rejecting the sofa and you can have a full refund instead. After 30 days we'll repair or replace it; if that isn't possible, or isn't done within a reasonable time, you can ask for a refund or a reduction in price.

For the first six months after delivery, a fault is treated as having been there when the sofa arrived unless we can show otherwise.